I. GENERAL PROVISIONS

1. The Terms and Conditions of the Electronic Social Innovation Information System (hereinafter the ‘Terms and Conditions’) set out the procedures for accessing the Electronic Social Innovation Information System (hereinafter ‘eSInnis’) and for submitting and retrieving data through eSInnis.

2. ‘User’ or ‘Users’ means any person registered in eSinnis and authorised to perform the actions specified in these Terms and Conditions.

3. The European Social Fund Agency (hereinafter the ‘Agency’) shall not be liable for any third-party hardware, software, products or services (such as telecommunications equipment, internet connections, operating systems or internet browsers) that may prevent a User from accessing eSInnis or submitting data in a timely manner, or for any loss or corruption of data resulting from such failures.

II. ACCESS TO ESINNIS AND USER REGISTRATION

4. Only registered Users can access eSInnis.

5. To register, a person must complete the eSInnis registration form available at https://esinnis.eu.

6. To complete the registration, the person must confirm that they have read and expressly agree to the Terms and Conditions and consent to the processing of their personal data, as set out in Annex 1 to the Terms and Conditions, available on eSInnis. Such confirmation is a prerequisite for access to the functionalities of eSInnis.

7. Users who submit applications on behalf of an organisation confirm that they are duly authorised by that organisation to submit the application and related data, act on behalf of the organisation and provide supporting documents upon request. The organisation is responsible for granting such authorisation and ensuring that it remains valid. The Agency reserves the right to request proof of authorisation at any time.

8. Users who are granted access to an application, project or Grant Agreement within eSInnis confirm that their organisation has authorised them to access, view or manage the relevant data. Organisations are responsible for granting access rights appropriately in accordance with their internal procedures.

9. Users with user management rights may modify the access rights of other Users within the same application, Grant Agreement or project. They shall ensure that such rights are assigned, modified and removed appropriately and only to the extent necessary.

10. All Users shall have access to information on calls published in eSInnis. Access to information relating to applications, Grant Agreements and projects shall be restricted and granted only to Users assigned to the respective application, Grant Agreement or project and granted the appropriate access rights. The creator of an application shall automatically be assigned to that application.

11. Users and organisations shall be responsible for regularly reviewing the access rights granted within eSInnis and ensuring that they remain accurate, up to date and limited to what is necessary for the performance of the relevant tasks.

12. When completing the ‘Personal information’ section of the registration form, the User shall provide only their work contact information.

13. The Agency reserves the right to deactivate an account and deny access if it appears that the information provided is inaccurate or no longer valid.

14. The User is responsible for all actions carried out in eSInnis using the email address and password provided during registration.

15. The means of access, including the username and password, are strictly personal. Users are responsible for maintaining their confidentiality and security and for ensuring their proper use. Users shall take all necessary steps to prevent any unauthorised third party from becoming aware of, or using, those means of access.

III. SUBMISSION OF APPLICATIONS

16. Users shall complete the application form for a specific call and upload the annexes specified in the call conditions.

17. The User may assign other Users who will have access to the application. However, the User who created the application and initiated its submission shall be responsible for the application and its submission.

18. Before submission, the application shall be verified. An application shall be deemed to have been verified where it has been completed in accordance with the applicable technical requirements, the mandatory annexes specified in the Annex to the relevant call conditions have been uploaded and the deadline set out in those call conditions has not expired.

19. If the application is completed correctly and no list of errors is generated, the application, together with the attached annexes, shall be submitted to the Agency through eSInnis.

20. If the application has been completed incorrectly, a list of errors shall be generated. Once all errors in the application have been corrected, the User shall resubmit the application for verification. The process shall resume from the steps set out in points 18 and 19 of the Terms and Conditions.

21. After submitting the application, Users shall receive confirmation that their application has been successfully submitted and registered.

22. An application may be submitted through eSInnis only before the deadline for the relevant call. An application may not be submitted after the deadline specified in the call conditions. If, due to technical issues, eSInnis allows an application to be submitted after the deadline, such application shall not be accepted.

23. A User may amend an application already submitted in eSInnis before the application submission deadline specified in the relevant call conditions.

24. Once submitted, an application, together with annexes, may no longer be removed from eSInnis.

25. To withdraw an application after the submission deadline, the User shall send a free-form message to the Agency through eSInnis requesting withdrawal of the application. Once the Agency confirms the withdrawal of the application, the User shall receive a notification in eSInnis. A withdrawn application shall not be assessed and may not be replaced.

26. Users have the right to delete applications with the status ‘Draft’ from eSInnis before the submission deadline. Once deleted, an application shall no longer appear in eSInnis and may not be restored.

IV. GRANT AGREEMENTS

27. If the application is selected for funding, the Grant Agreement shall be concluded electronically through eSInnis.

28. Users authorised by the organisation shall be responsible for reviewing and, where requested by the Agency, amending and signing the Grant Agreement in eSInnis. They shall also ensure that all related data and documents are accurate, complete and submitted on time.

29. The Grant Agreement shall be signed only by a User validated by the Agency. The Agency shall request documents confirming the signatory’s authority to sign on behalf of the organisation. During the preparation of the Grant Agreement, the Agency shall inform the User which documents are required for validation. In addition, the Agency may request documents to verify the signatory’s identity.

30. The Grant Agreement shall be deemed concluded when it is electronically signed in eSInnis by the authorised representatives of the parties.

V. PROJECT IMPLEMENTATION

31. Following the entry into force of the Grant Agreement, the project shall be managed through eSInnis.

32. Following activation of the project in eSinnis, the user validated by the Agency to sign the Grant Agreement on behalf of the organisation shall automatically be assigned the signatory role for that project.

33. If the signatory validated to sign the Grant Agreement changes during project implementation, the User shall ensure, without undue delay, that a new authorised signatory is identified, validated and granted the appropriate rights in eSInnis.

34. Users authorised by the organisation shall ensure that project-related data in eSInnis are accurate, up to date and complete.

35. Any changes to project data, implementation conditions or participants shall be submitted through eSInnis in accordance with the applicable provisions of the Grant Agreement.

36. eSInnis shall be used to monitor the progress of project implementation, including activities, timelines and deliverables.

37. Users shall be responsible for ensuring consistency between the data provided in eSInnis and the actual implementation of the project.

VI. REPORTING

38. A Continuous Report shall be automatically generated and available in eSInnis at the start of project implementation. The Continuous Report shall remain open throughout the implementation period. Users shall be notified through eSInnis when the Continuous Report becomes available.

39. Throughout the implementation period, Users shall use the Continuous Report to provide and continuously update accurate and complete information on project implementation, including the progress of activities and the achievement of deliverables, in accordance with the Grant Agreement.

40. Periodic Reports shall be prepared, signed and submitted by Users through eSInnis in accordance with the reporting periods and deadlines set out in the Data Sheet of the Grant Agreement. Users shall provide all supporting documents and evidence required to demonstrate the implementation of activities and the achievement of results and deliverables, as specified in the Grant Agreement.

41. A Periodic Report shall become available for completion, signing and submission in eSInnis at the end of the relevant reporting period and 30 days before the submission deadline specified in the Data Sheet of the Grant Agreement. Users shall be notified through eSInnis when the Periodic Report becomes available.

42. The Agency shall verify the submitted reports and may request clarifications, corrections or additional information through eSInnis.

43. An additional initial prefinancing request shall be prepared, signed and submitted by Users through eSInnis only where such a request is provided for in the Grant Agreement and in accordance with its applicable provisions.

VII. PROCESSING OF PERSONAL DATA

44. Users shall ensure that personal data uploaded to eSInnis are accurate, up to date and limited to what is necessary for the purposes for which they are processed.

45. Users shall ensure that personal data accessible to them through eSInnis are not disclosed to unauthorised persons and are used only for purposes related to the submission of applications, the implementation of projects and the management of Grant Agreements.

46. Users shall not upload to eSInnis any personal data that are not necessary for the purposes of the application, project implementation or reporting.

47. Users shall take appropriate measures to ensure the security of personal data, including by safeguarding their login credentials and restricting access to eSInnis.

48. Users shall be responsible for any breach of personal data protection requirements resulting from their actions in eSInnis.

49. Users shall ensure that personal data uploaded to eSInnis are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter the ‘GDPR’), as well as any other applicable data protection legislation and the interpretations of the competent authorities. By uploading personal data, Users confirm that they are authorised to disclose and transfer personal data of other persons.

50. The Agency shall process personal data contained in eSInnis in accordance with the GDPR, other applicable data protection legislation and the interpretations of the competent authorities. Information on the processing of personal data by the Agency shall be made available in eSInnis.

51. The Agency shall implement appropriate technical and organisational measures to ensure the security of personal data processed in eSInnis, including confidentiality, integrity and availability of such data.

52. The Agency shall ensure that access to personal data in eSInnis is restricted to authorised Users and managed in accordance with the applicable access rights and roles.

53. The Agency shall not be responsible for the unlawful processing of personal data carried out by Users in breach of these Terms and Conditions or applicable data protection legislation.

VIII. COMMUNICATION BETWEEN THE AGENCY AND ESINNIS USERS

54. All communications, data and documents shall be submitted through eSInnis.

55. The date and time of receipt of information through eSInnis shall be deemed to be the date and time at which such information is submitted through eSInnis.

56. Communications through eSInnis shall be deemed:

• to have been sent on the date and at the time they are transmitted through eSInnis, as recorded in the system logs;
• to have been received on the date and at the time they are transmitted through eSInnis, as recorded in the system logs.

57. Notifications that have not been accessed within 10 days of being sent shall be deemed to have been accessed.

58. Users shall be responsible for regularly checking eSInnis for messages and notifications and for acting upon them in a timely manner.

59. A notification of any new message received through eSInnis shall be sent to the email address provided by the User during registration on eSInnis. The User may access the message by logging in to eSInnis.

60. Email notifications sent to the User are for information purposes only. Official communication shall be deemed to be the information made available in eSInnis.

61. A document sent or notified through eSInnis shall be deemed equivalent to a paper document, shall be admissible as evidence in legal proceedings, shall be deemed an original and shall benefit from the presumption of authenticity and integrity, provided that it does not contain dynamic elements capable of altering its content automatically.

62. If support is required, Users may contact the Agency through the eSInnis Communication Module or consult the user manual (Support for Users).

63. The Agency shall not be liable for delays in communication caused by technical issues, including technical disruptions, or by force majeure events beyond its reasonable control.

IX. CHANGES TO THE TERMS AND CONDITIONS

64. The Agency may amend these Terms and Conditions at any time.

65. Users acknowledge and agree that any amendments to the Terms and Conditions shall enter into force upon their publication in eSInnis. Continued use of eSInnis following such publication shall constitute acceptance of the amended Terms and Conditions. Users may review the most current version of the Terms and Conditions at any time in eSInnis.

66. Users shall be responsible for regularly reviewing the applicable Terms and Conditions.

X. FINAL PROVISIONS

67. Actions performed by Users in eSInnis shall be logged and may be monitored for the purposes of ensuring system security, integrity and compliance with applicable requirements.

68. Electronic signatures affixed by Users in eSInnis shall have the equivalent legal effect as handwritten signatures.

69. Documents and data contained in eSInnis shall be processed and stored in accordance with the Law of the Republic of Lithuania on Documents and Archives and its implementing legislation.

70. The Agency shall take reasonable measures to ensure the availability and proper functioning of eSInnis.

Updated 23/07/2026